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terms of sale

GENERAL TERMS & CONDITIONS OF SALE

getrootd.com (hereinafter "the Web site") is the property of Get Root'd LLC (here after "Get Root'd"), a limited liability company, with its head office at 254 Chapman Road, Suite 208 13841, Newark, DE, US 19702. These general terms of sales apply to all orders through the Web site. These terms are subject to modification and updates; accordingly, the terms applicable to product orders by customers are those applicable on the date of the order on the Web Site.

i. the customer

To be a Customer of the Web site you must be a consumer, of legal age and with full legal capacity or to be authorised by your parents to order on the Web site. The personal information you give to Get Root'd upon any order you may place must be complete, accurate and up to date. Get Root'd would not be responsible for undelivered products should the data prove incorrect. Get Root'd reserves the right to cancel any order should the IP address of the customer be located in a country different from the billing and/or delivery address.

ii. the products

The products offered for sale are those featured on the Web site. Get Root'd makes every effort to accurately present and describe the products to inform the Customer at best. It is, however, possible that the Web site may contain minor errors, which you recognise and accept. In the event of any non-compliance of the product delivered with its description on the Web Site, Get Root'd agrees to remedy such non-compliance by either exchange or pay back (totally or partly) the invoiced product.

iii. ordering products

The acceptance of orders placed on the Web Site is subject to compliance with the procedure set up by Get Root'd. This takes the form of a series of succeeding screen pages indicating the steps to be taken by customers to validate their order. You will have the possibility, before final validation of your order, to verify the order details and the total price, and to correct any possible errors, before confirming it and expressing your acceptance. Every confirmed order applies as a sale contract and an acceptance of all the present stipulations.

Get Root'd is entitled to refuse any order made by a customer with whom a dispute exists in connection with the payment of a former order, as well as any order that is not compliant with these general terms of sale. In such cases, Get Root'd will inform the customer by e-mail. Unless the customer contacts us to correct the error or the non-compliance with these general terms of sale, we reserve the right not to process the order.

Once you have validated your order, Get Root'd will promptly confirm receipt by sending you an e-mail to the address provided to us. In that aim, you formally accept the use of e-mail by Get Root'd to confirm the content of your order. This confirmation e-mail will include all of the information provided by you, as well as the accepted price and terms of payment with an indication, as the case may be, of any possible difficulties or reservations in respect of the order. For each product, you will also receive, upon delivery, written confirmation of the price paid and of the shipping fees applicable to you.

iv. price & terms of payment

A. CHOICE OF PRICE

The prices displayed on the Website are in United States Dollars (USD), shipping excluded. The total price of the order (shipping fees included) is mentioned in the Cart. Get Root'd reserves the right to modify the prices at all times but the prices invoiced to customers are those applicable on the date of the order, subject to stock.

IMPORTANT: For all orders shipped inside the US, customers are responsible for paying the sales tax that applies to their order. 

B. PAYMENT METHODS

To pay your order, you may use one of the payment method indicated in the checkout following your country (credit card, debit card, PayPal, Apple pay). For credit card payments: the Customer has access to a dedicated space made available by our bank, which ensures the security and recording of the payment order. To this effect, the Customer expressively authorizes Get Root'd to debit its account accordingly to the amount of the ordered products. Data registered and saved by Get Root'd act as a proof of order and of all transactions done. Data registered by the payment system act as a proof of the financial transactions.

For payment via Paypal, please follow the instructions online. After the Paypal payment page, you will be redirected to getrootd.com where you need to click on PROCEED TO PAYMENT in order to confirm the transaction. A complete order review page will appear confirming your order.

You have the possibility to pay in multiple installments free of charge with PayPal in several countries. For more information, please refer to the following page PAYPAL FAQ.

v. delivery

A. DELIVERY TIMES

Get Root'd will make delivery to the address you give in your order, it being specified that this must be your place of residence.

Our delivery times are different depending on the destination:

  • USA: 3–4 business days

  • Europe: 6–8 business days

  • Australia: 2–14 business days

  • Japan: 4–8 business days

  • International: 10–20 business days

To ensure the lead times can be met, you should check that you have provided complete and accurate information concerning the delivery address (such as, road number, building number, staircase number, access codes, names and/or interphone numbers, etc.). Inaccurate information may result in longer delivery times or re-shipments.

B. MISSING/DAMAGED PRODUCTS

Mentioned lead times are indicative of the average time to process order and to delivery it. Get Root'd would not be held responsible for a delayed delivery due to external causes.

Before contacting Get Root'd to notify on missing products, please check the following:

  • Check your shipping confirmation email for any mistakes in the delivery address

  • Ask your local post office if they have your package

If the shipping address was correct, and the package wasn't left at the post office, please contact us through the Support page or by email at support@getrootd.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

In case of damaged delivery (already opened, missing product...), the Customer is due to notify the transport service and Get Root'd, by any means, and his refusal of the product within 7 days following the delivery.

To help us resolve a damaged item issue for you quickly, please contact us through the Support​ page or by email at support@getrootd.com within 7 days following the delivery with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.

C. TRACKING

You’ll receive a tracking link via email when your order ships. If you have any questions about your tracking or shipment, please contact us through the Support​ page or by email at support@getrootd.com.

vi. returns

A. RETURN POLICY

Because our products are custom made in a facility and shipped directly to the Customer, returns & exchanges are not currently offered, but if there’s something wrong with the order, please contact us through the Support​ page or by email at support@getrootd.com.

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us through the Support​ page or by email at support@getrootd.com with photos of wrong/damaged items and we’ll sort that out for you.

At this time, Get Root'd doesn't offer exchanges. Accurate sizing charts and a state of the art AI body measurement solution (3DLOOK Mobile Tailor) are provided for every item listed on getrootd.com with sizing variants. Though rare, it is possible that an item you ordered was mislabelled. If that’s the case, please contact us through the Support​ page or by email at support@getrootd.com within 7 days after receiving the order. Include the order number and photos of the mislabeled item, and the issue will be resolved through refund or exchange.

vii. use of your information

Get Root'd collects personal data on the Web site required for processing orders. Such data may be communicated, in whole or in part, to our service providers involved in fulfilling the order. Customers are informed that such personal data are also collected by bodies in charge of analyzing orders and fighting against credit card fraud. In accordance with Act no. 78-17 of January 6, 1978 on automated data processing, files and civil liberties, you have the right to access, modify, correct, oppose and delete personal data concerning you.

As you browse getrootd.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partners then enable us to present you with retargeting advertising on other sites based on your previous interaction with getrootd.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. For more information, please see our Privacy Policy.

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